Refund Policy

1. General Refund Principles

Refund eligibility depends on the service type, payment status, and processing stage of your order. We review refund requests fairly, but some fees become non-refundable once work has started or an application has been submitted.

2. Refunds Before Processing Starts

If you request cancellation before our team starts reviewing, preparing, or submitting your application, you may be eligible for a refund of the service fee after any payment gateway or administrative charges are deducted.

3. Non-Refundable Situations

• The application has already been submitted to the relevant authority or processing partner.
• Government, stamping, immigration, or third-party fees have already been paid.
• The application is delayed or rejected because information supplied by the traveler was incorrect, incomplete, inconsistent, or outdated.
• The traveler changes travel plans, cancels a trip, misses a flight, or no longer needs the visa.
• The traveler selects the wrong visa type, arrival date, entry port, passport number, nationality, or personal information.
• The visa is approved but not used by the traveler.
• Processing is delayed by public holidays, authority workload, system issues, force majeure events, or circumstances outside our control.

4. Refunds for Our Error

If a visa application issue is caused by a clear processing mistake from EvisaVietnam247.com, we will review the case and may offer a correction, resubmission support, service credit, partial refund, or full refund of the service fee depending on the situation.

5. Urgent and Super-Urgent Services

Urgent handling fees are charged for priority work and faster support. Once urgent processing has started, these fees are usually non-refundable even if the traveler later changes plans or no longer needs the service.

6. Visa Rejection

No private visa support service can guarantee approval. Final decisions are made by the relevant Vietnamese authorities. A rejection does not automatically qualify for a refund unless the rejection was caused by a confirmed error from our team.

7. Duplicate Payments

If you accidentally paid twice for the same order, contact us with both payment references. After verification, we will refund the duplicate payment where applicable.

8. How to Request a Refund

To request a refund review, contact us at support@evisavietnam247.com and include:

• Your full name
• Your order number or payment reference
• The email address used for the order
• The reason for your refund request
• Any supporting documents or screenshots

9. Review Time

Refund requests are normally reviewed within 3 to 7 working days. If approved, the time for funds to appear in your account depends on the payment method, card issuer, bank, or payment gateway.

10. Contact

If you have questions about this Refund Policy, contact our support team at support@evisavietnam247.com.