These Terms of Service explain how you may use EvisaVietnam247.com and our Vietnam visa support services. By using our website or submitting an application, you agree to these terms.
1. Our Service
EvisaVietnam247.com provides private visa application support, document guidance, order handling, and travel-related assistance. We are not a government authority, embassy, consulate, or immigration office.
2. User Responsibility
You are responsible for providing complete, accurate, and truthful information. Incorrect passport details, travel dates, photos, or entry information may cause delays, rejection, or the need to submit a new application.
3. Processing Times
Processing times are estimates based on the selected service and normal handling conditions. Delays may occur due to government processing, public holidays, incomplete information, technical issues, or circumstances beyond our control.
4. Fees and Payment
Fees may include service fees, government-related fees, urgent handling fees, or other charges shown during the order process. You agree to pay the fees associated with the service you select.
5. Refunds
Refund eligibility depends on the service type and processing stage. Once work has started or an application has been submitted to the relevant authority, some fees may be non-refundable. Please contact support for order-specific review.
6. Visa Decisions
Final visa approval, rejection, validity, entry permission, and immigration decisions are made by the relevant Vietnamese authorities. We cannot guarantee approval or entry into Vietnam.
7. Website Use
You agree not to misuse the website, interfere with its operation, submit false information, attempt unauthorized access, or use our content for unlawful purposes.
8. Limitation of Liability
To the fullest extent permitted by law, EvisaVietnam247.com is not liable for losses caused by incorrect user information, government decisions, travel changes, airline decisions, delays, force majeure events, or third-party service issues.
9. Changes to These Terms
We may update these terms from time to time. The latest version published on this page applies to your use of the website and services.
10. Contact
If you have questions about these terms, contact us at support@evisavietnam247.com.