This Privacy Policy explains how EvisaVietnam247.com collects, uses, protects, and shares information when you use our website or visa support services.
1. Information We Collect
We may collect information needed to provide visa support services, including your name, nationality, passport details, date of birth, travel dates, contact information, uploaded documents, payment status, and communication history.
2. How We Use Information
- To process and support your visa application
- To review documents and contact you about missing or incorrect information
- To provide customer support and order updates
- To process payments and prevent fraud
- To improve our website, services, and user experience
- To comply with legal, security, and operational requirements
3. Sharing Information
We may share necessary information with service providers, payment processors, delivery partners, or relevant authorities when required to provide the selected service. We do not sell your personal information.
4. Data Security
We use reasonable technical and organizational measures to protect personal information. However, no online system is completely risk-free, so users should also keep their email, passport files, and account access secure.
5. Data Retention
We keep information only as long as needed for service delivery, support, legal, accounting, fraud prevention, and operational purposes. Retention periods may vary depending on the type of information and service.
6. Cookies and Analytics
Our website may use cookies and analytics tools to understand traffic, improve performance, remember preferences, and support security. You can manage cookies through your browser settings.
7. Your Choices
You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for legal, security, or service record reasons.
8. International Processing
Because travel and visa services may involve international users and service providers, your information may be processed in countries other than your country of residence.
9. Contact Us
If you have privacy questions, contact us at support@evisavietnam247.com.