Do not submit repeated applications blindly. First identify whether the problem is a display issue, a requested amendment, a factual error or a travel-plan change.
Error decision table
| Problem | First check | Safer next step |
|---|---|---|
| Name, passport number or date of birth is wrong | Compare the submitted data with the passport and official status message. | Follow the official amendment instruction or obtain case-specific guidance before reapplying. |
| Passport scan or portrait is rejected | Check crop, glare, resolution, background and file format. | Replace only with a current image that meets the official requirements. |
| Entry gate or travel date changed | Check whether the issued document still matches the intended journey. | Do not assume an unlisted gate or out-of-range date will be accepted. |
| Status remains pending | Check working days, reference number, payment status and official notices. | Avoid duplicate payment until the existing application is understood. |
Keep evidence
Save the submitted form, reference code, payment receipt, messages and screenshots. Never share passwords, one-time codes or full card information with a support agent.